Automotive Nissan Service Manager
Auto Recruitment USA Auto Recruitment USA Beech Island, SC Beech Island, SC Full-time Full-time $90,000 - $125,000 a year $90,000 - $125,000 a year 4 days ago 4 days ago 4 days ago About us Forecasts goals and objectives for the departments and strives to meet them.
? Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
? Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.
? Attends Managers Meetings.
? Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.
? Monitors the overall performance of the Service and Parts Departments.
? Guarantees quality of Multipoint Inspections completed by Technicians.
? Confirms quality of Related, Immediate, Maintenance Docs, to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership.
? Ratifies that Writers execute a Walkaround for every Customer.
? Ensures that Writers present Online Service Menu.
(Smart VMA) ? Strives for harmony and teamwork within the Departments and interaction with other Departments.
? Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations.
For example, hazardous waste disposal, OSHA Right-to-know, etc.
? Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.
? Establishes and maintains good working relationships with customers to encourage repeat and referral business.
? Fosters professional employee development and coordinates with employees to determine need for advanced training.
? Maintains high quality service repairs and minimizes comebacks.
Conducts periodic spot checks of completed jobs for thoroughness and quality.
? Makes Customer satisfaction a Department's priority.
Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.
? Handles Customers complaints immediately and according to Dealership's guidelines.
? Manages Warranty Claim Submission Vendor.
Reviews Warranty Policy adjustments.
Comprehends and applies Warranty guidelines.
Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers.
? Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.
? Works with employees to improve the overall profitability of the Dealership.
? Keeps abreast of new equipment and tools available and recommends purchases.
? Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.
? Serves as a liaison with Factory Representatives.
? Preserves a safe work environment.
? Maintains a professional appearance.
Our work environment includes:
Growth opportunities Safe work environment Company perks We are looking for an experienced Service Manager to join our team.
The successful candidate will be responsible for managing the day-to-day operations of our service department, including overseeing customer service, scheduling technicians, and ensuring that all service requests are completed in a timely manner.
The ideal candidate should have excellent organizational and communication skills, as well as a passion for providing exceptional customer service.
Other
Responsibilities:
Monitor customer service operations to ensure customer satisfaction.
Develop and implement customer service policies and procedures.
Train and manage customer service staff.
Handle customer complaints and inquiries in a timely manner.
Analyze customer feedback and develop strategies to improve customer service.
Develop and maintain relationships with key customers.
Ensure compliance with applicable laws and regulations.
Job Type:
Full-time Pay:
$90,000.
00 - $125,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Weekend availability Shift:
Day shift Ability to commute/relocate:
Beech Island, SC 29842:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
? Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
? Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.
? Attends Managers Meetings.
? Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.
? Monitors the overall performance of the Service and Parts Departments.
? Guarantees quality of Multipoint Inspections completed by Technicians.
? Confirms quality of Related, Immediate, Maintenance Docs, to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership.
? Ratifies that Writers execute a Walkaround for every Customer.
? Ensures that Writers present Online Service Menu.
(Smart VMA) ? Strives for harmony and teamwork within the Departments and interaction with other Departments.
? Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations.
For example, hazardous waste disposal, OSHA Right-to-know, etc.
? Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.
? Establishes and maintains good working relationships with customers to encourage repeat and referral business.
? Fosters professional employee development and coordinates with employees to determine need for advanced training.
? Maintains high quality service repairs and minimizes comebacks.
Conducts periodic spot checks of completed jobs for thoroughness and quality.
? Makes Customer satisfaction a Department's priority.
Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.
? Handles Customers complaints immediately and according to Dealership's guidelines.
? Manages Warranty Claim Submission Vendor.
Reviews Warranty Policy adjustments.
Comprehends and applies Warranty guidelines.
Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers.
? Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.
? Works with employees to improve the overall profitability of the Dealership.
? Keeps abreast of new equipment and tools available and recommends purchases.
? Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.
? Serves as a liaison with Factory Representatives.
? Preserves a safe work environment.
? Maintains a professional appearance.
Our work environment includes:
Growth opportunities Safe work environment Company perks We are looking for an experienced Service Manager to join our team.
The successful candidate will be responsible for managing the day-to-day operations of our service department, including overseeing customer service, scheduling technicians, and ensuring that all service requests are completed in a timely manner.
The ideal candidate should have excellent organizational and communication skills, as well as a passion for providing exceptional customer service.
Other
Responsibilities:
Monitor customer service operations to ensure customer satisfaction.
Develop and implement customer service policies and procedures.
Train and manage customer service staff.
Handle customer complaints and inquiries in a timely manner.
Analyze customer feedback and develop strategies to improve customer service.
Develop and maintain relationships with key customers.
Ensure compliance with applicable laws and regulations.
Job Type:
Full-time Pay:
$90,000.
00 - $125,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Weekend availability Shift:
Day shift Ability to commute/relocate:
Beech Island, SC 29842:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
